1. Contract definitions:
   The contract entered into is between Alderney Accommodation (the Agency) on behalf of the property Owner (the Owner) and the person renting the accommodation (the Hirer). The contract is not effective until the required initial payment(s) have been received and written or email confirmation has been sent from the Agency to the Hirer.
   
   
2. Bookings:
   
   1. Bookings cannot be accepted from persons under the age of 21 years
      
   
   
   2. Bookings cannot be accepted from parties where the majority of members are less than 25 years (except families or supervised groups)
      
   
   
   3. The number of persons occupying a property shall not exceed the maximum stated in the current States Accommodation Permit granted to the property (babies under 24 months are not normally counted as a member of a party)
      
   
   
   4. The Hirer will be completely responsible for all persons included on the booking form and in the party and should ensure that they are all fully aware of the booking conditions
      
   
   
   5. The Agency reserves the right to decline any booking without reason or refuse to hand over a key to any person who has not complied with the booking conditions
      
   
   


3. Reservations:
   
   1. Provisional reservations can be accepted by telephone, post or email and must be confirmed within 14 days by receipt of the required monies as per 3.a) either via Credit/Debit card, cheque or bank transfer by the Agency
      
   
   
   2. Provisional reservations will normally be cancelled after the 14 day period without further reference
      
   
   
   3. To secure and confirm a reservation the Hirer must:
      
      1. Make a payment of 25% of the rental over the phone using a debit/credit card, or by bank transfer or by sending a cheque payable to Alderney Accommodation. There will be an additional 2% added to any Credit Card transaction to cover commission charges. Due to high commission rates the Agency cannot accept any bookings made with American Express cards
         
         
      2. Complete the online booking form confirming arrival/departure details etc
         
      
      
      3. Pay the 75% balance of the rental together with a refundable deposit (to cover loss or damage of owners property) not less than 6 weeks before the holiday is due to start (it should be noted that reminders are not normally sent out)
         
      
      
   
   
   4. Should any due payments not be received within the time specified the Agency reserves the right to cancel the booking and retain any monies already taken
      
   
   
   5. Bookings made within 6 weeks of the start of the holiday require payment in full at the time of booking together with the required returnable security deposit
      
   
   
   6. Overseas bookings can be paid for by Credit/Debit card or direct Bank Transfer to the account nominated by the Agency. Any commission rates or bank charges are for the Hirer's account
      
   
   


4. Cancellations:
   
   1. Once a booking is confirmed the Hirer is responsible for the total cost of the holiday
      
   
   
   2. In the event of cancellation by the Hirer the Agency will endeavour to re-let the property and if successful will refund seventy-five percent of any amount in respect of the re-letting less the original security deposit which is non-returnable
      
   
   


5. Booking alterations:
   
   1. Any change in holiday dates will be subject to written agreement from the Agency
      
   
   
   2. If for reasons beyond its control the Agency has to cancel or alter arrangements made for the Hirer the Agency will make every effort to offer an alternative property should one be available
      
   
   
   3. Should the Hirer not accept the alternative property offered the Agency will return to the Hirer any monies paid less an administration charge of £40 whereupon the Agency's liability to the Hirer will cease
      
   
   


6. Damage, loss and nuisance:
   
   1. The Hirer agrees:
      
      1. That the supervision of babies children any adults requiring care and dogs [for dogs - see sect. 9] remains the responsibility of the hirer at all times
         
      
      
      2. That they have been authorised by all members of the visiting party that signing the booking form on their behalf binds all persons staying in the property to these Terms and Conditions and that they together with any other person entering the property with the consent of the Hirer or any member of the party shall be fully responsible for any damage to the property or any of its contents or loss of any of its contents during the term of letting
         
      
      
      3. To pay for the full amount of any damage or loss however caused excluding reasonable wear and tear incurred during the occupation and the Hirer's liability is not limited to the amount of the returnable security deposit
         
      
      
      4. That the returnable security deposit lodged with the Agency can be used to offset any damage or loss at the property during their stay and that the Agency is authorised to debit their Debit/Credit card for a sum not exceeding the cost of restoring the damage or loss should this exceed the balance of the security deposit after normal deductions
         
      
      
      5. To be responsible for leaving the accommodation in good order and clean condition otherwise a cleaning charge of £13.50 per hour will be levied
         
      
      
      6. Not to cause nuisance or annoyance to occupants of any nearby property
         
      
      
      7. To allow the Agency reasonable access to the property should it be deemed necessary
         
      
      
   
   
   2. If in the opinion of the Agency or Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour damage or nuisance to other parties the contract may be terminated and the Agency may repossess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund shall become due
      
   
   


7. Occupancy:
   Occupancy shall be from 4.00 p.m. on the day of arrival to 10.00 a.m. on the day of departure unless special arrangements have been made directly with the Agency prior to arrival (the housekeepers only have a limited time to prepare the property for the next guests and must be allowed to do so without interruption)
   Please note:
   
   In the event that departure from Alderney is delayed due to any circumstances the property must still be vacated as per the original booking unless a delayed departure from the property has been agreed with the Agency
   


8. Services:
   The Hirer must pay the Agency for all telephone calls during occupation by way of the returnable security deposit
   Please note: refuse disposal
   
   Should any refuse be left for local disposal by the Hirer on vacating the property it must be properly bagged in leak-proof heavy-duty black refuse sacks - bags must not be overfilled and must be able to be lifted easily
   


9. Dogs:
   
   1. Selected properties allow one short-haired dog up to medium size and it is the Hirer's responsibility to ensure when booking that they have advised the Agency that they wish to bring a dog with them to the property. Also the Hirer must undertake the following:
      
      1. There must be no more than one dog at the property at any one time
         
      
      
      2. Dogs must be kept under strict control at all times whilst on the property
         
      
      
      3. No dog must be left unattended either in the property or it's grounds
         
      
      
      4. Any fouling of lawns paths etc. must be cleared up without delay
         
      
      
      5. The Hirer must bring suitable bedding for the dog
         
      
      
      6. Dogs are not allowed on beds chairs settees or other soft furniture
         
      
      
   
   
   2. In the interest of all visitor's safety it is the Hirer's responsibility to advise the Agency of the type of dog the Hirer wishes to bring to the Island
      
   
   
   3. Should a dog be found in a property not listed as accommodating dogs or in a dog-listed property but without the prior express permission of the Agency the Agency is entitled to terminate the letting forthwith and the Hirer will remain liable for the total cost of the holiday without entitlement to any refund whatsoever
      
   
   
   4. The Hirer must acquaint them self with "The Control of Dogs (Alderney) Ordinance 2002" a copy of which can be obtained from the States of Alderney. This regulation applies equally to both local and visiting dogs
      
   
   


10. Pets:
    The Agency regrets that no pets of any kind are allowed in any properties except for those properties specifically designated as welcoming dogs where normally one short-haired dog up to medium size is allowed by prior arrangement only with the Owner's full agreement. Please note that when accommodating dogs, an additional £25 per week, or £3.50 per day rental and £50 returnable deposit will be required, in case of accidents.
    


11. Allergies:
    Neither the Agency nor any Owner can be held responsible for any problems arising due to any allergies that affect any member of the Hirer's party that have not been notified to the Agency both verbally and in writing before accepting the Hirer's booking
    


12. Smoking:
    The majority of rental properties on Alderney are non-smoking and display clear 'no smoking' signs. The Hirer is requested to respect the Owner's wishes in this regard. Evidence of smoking in a 'no smoking' property will result in a charge being levied on the Hirer for any extra cleaning required and/or to defray any damage to fixtures and fittings resulting from smoking inside the property
    


13. Descriptions:
    
    1. Whilst the Agency makes every effort to ensure the accuracy of the property descriptions they are inevitably subjective and are for guidance only. Should there be points of particular importance for the Hirer please contact the Agency for clarification and for any information subsequently required
       
    
    
    2. Whilst the Agency has taken all reasonable steps to ensure that the information contained in its brochures website tariffs leaflets advertisements and any other form of promotional material is accurate the Agency reserves the right to alter substitute or withdraw any service facility or amenity without further notice
       
    
    


14. Liability:
    
    1. The Agency is acting as agent for the Owner and shall have no liability to the Hirer for any loss or damage caused by any act or omission outside the Agency's control
       
    
    
    2. The Agency cannot accept responsibility or liability for any material loss damage additional expense or inconvenience directly or indirectly caused by or arising out of the property itself and its electrical oil gas systems plumbing or otherwise or due to exceptional weather conditions
       
    
    
    3. Should any occurrence take place in the property as per 14.2 above the Agency's obligations are limited to offering a substitute property if available and/or a refund of rental/part rental paid if justified by the nature of the occurrence. The Hirer must rely upon their travel/holiday insurance for any further out-of-pocket expenses
       
    
    
    4. No responsibility is accepted for loss or damage of personal property (including dogs) vehicles or vehicle contents belonging to the Hirer or any member of the party during the occupancy
       
    
    
    5. If for any reason the accommodation is not available the Agency will refund the returnable deposit and any other monies directly paid by the hirer to the Agency but the Agency and Owner will be under no further liability towards the Hirer
       
    
    


15. Complaints:
    
    1. If in the opinion of the Hirer there are grounds for complaint it is the duty of the Hirer to liaise with the Agency immediately and in any event before departure to allow remedial action to be taken. The Hirer should telephone Alderney Accommodation on 01481-823332
       
    
    
    2. It is specifically agreed that failure by the Hirer to notify the Agency of any complaint in accordance with the timescale set out in clause 15.1 will entitle the Agency to refuse to entertain the complaint irrespective of its merits
       
    
    


16. Waiver:
    The failure of the Agency to enforce or exercise at any time or for any period of time any term of or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of any such term or right
    


17. Legal provisions:
    
    1. The Laws of the Bailiwick of Guernsey govern the construction and performance of this Agreement and the parties submit to the jurisdiction of the Court of Alderney
       
    
    
    2. The Hirer agrees that the contract with the Agency is made at the Agency's premises and that any proceedings between the parties shall be conducted in the Court of Alderney
       
    
    
    3. Clause headings are for convenience only and do not form part of or affect the interpretation of this Agreement
       
    
    

Travel and Medical Insurance:
The UK Department of Health has removed the reciprocal healthcare arrangement with the Channel Islands. It is therefore essential that all persons visiting Alderney ensure that their travel and medical insurance is current for the duration of their visit and is also valid in the Channel Islands. This will cover you for any unforeseen expenses incurred in case of delays, diversions or cancellation due to adverse weather conditions.